Refund Policy

Hotel Afzal and Restaurant Refund Policy:

  1. Cancellation and Full Refund Within 24 Hours:
    • Guests are entitled to cancel their reservation within 24 hours of booking without incurring any cancellation fees.
    • Cancellations made within this 24-hour period will receive a full refund of the total booking amount.
  2. Standard Cancellation Policy:
    • No refunds will be provided for cancellations made after 24 hours of booking.
  3. Early Departure:
    • In the event of early departure, guests will be charged for the full reserved stay. However, Hotel Afzal and Restaurant will assess each situation individually, and exceptions may be made based on circumstances.
  4. No-Show Policy:
    • Guests who do not arrive on the scheduled check-in date without prior notice will be considered a “no-show,” and the reservation will be subject to the cancellation policy.
  5. Refund Processing:
    • Refunds, if applicable, will be processed within 10 days from the date of cancellation. The exact timeframe may vary depending on the payment method used.
  6. Special Promotions and Packages:
    • Special promotions and package deals may have specific cancellation and refund policies. Guests are advised to review the terms and conditions of each promotion or package before booking.
  7. Force Majeure:
    • In the event of unforeseen circumstances such as natural disasters, government actions, or other force majeure events, Hotel Afzal and Restaurant reserves the right to modify or cancel reservations without penalty.
  8. Contact Information:
    • For any inquiries or to request a refund, please contact us.